Russell Island Holidays from AU$582

Hotel was quiet and spacious. But wifi was terrible and room needs to be refurbished. But main concern was with check-in: it would have saved a great deal of stress and confusion if we’d been told the check-in procedures before beginning our trip - at least a day in advance. As it was, we arrived at the hotel with reception closed, no wifi, no phone linked to a local network. We were lucky to even get into the lobby. It was only through some creativity we were able to find out how to access our room key, and after a stressful period of uncertainty. This was not a good start to our stay.

Very easy check in.

Nice apartment & good location

Hotel is conveniently located in Queen Street mall. Only stayed one night so did not visit restaurant or swimming pool. Receptionist said he wasgiving us an upgrade as was our first time staying there. Room was exactly what I had booked online. Appeared only upgrade was putting us on floor 26....the top floor! However they did give us an extra hour for our checkout which was good.

One of The main reason for booking this place was the view and half of the view was blocked by a broken curtain that was 3/4 way down and couldn’t move it up or down. Also some amenities that were promised in the listing weren’t in the place such as laundry soap, sponge, and paper towels. Not such a big deal but we arrived late so had to wait until next day to buy the stuff. Weren’t very response the hosts. I told them about these problems and a couple others with no solution. 2 cooking pans scratched and not really usable. Moved a bed and was very dirty below the bed as well. For the price point I would expect better service and quality.